民國107年 第2梯次 國貿業務乙級 學科
第31題
下列書信內容屬何種函件?"I would like to explore the possibility of doing business with you…
題目
下列書信內容屬何種函件?"I would like to explore the possibility of doing business with you in th e future. However, that will not occur if I am to expect this type of product. Surely, my unfortunate experience is not in alignment with your reputation, which I hear is of high caliber."
- (1) apology
- (2) co mplaint
- (3) sales promotion
- (4) offer
官方答案
(2) co mplaint
解析
函件重點在表達對本次交貨品質的不滿，而非單純探詢未來合作；「this type of product」與「my unfortunate experience」直接指出產品不合期待，並以聽聞的良好聲譽作對比，帶有指責與要求改善之意，屬抱怨函。apology 為道歉函，用於承認過失並致歉；sales promotion 為推銷函，目的在促銷；offer 為報價函，內容在說明價格或交易條件，均與本文明顯不符。
AI 參考解析（推得答案已與官方答案比對一致），非官方公告內容，僅供備考參考。